"Pamphlet" for new drivers at CnC Service centers...

Anyone noticed it? Had a quick glance at it and among the items stated as "Normal"

• Condensation inside headlight lens -> Normal.
  
• Driftting to the left while driving -> Normal.
  

And a few other stuff listed inside which I can't recall...

Are they trying to prevent us from claiming warranty for factory defect?

Cypher wrote:Anyone noticed it? Had a quick glance at it and among the items stated as "Normal"

• Condensation inside headlight lens -> Normal.
  
• Driftting to the left while driving -> Normal.
  

And a few other stuff listed inside which I can't recall...

Are they trying to prevent us from claiming warranty for factory defect?

where did they place the phamphlet? Now at PG service centre. Didn't see any phamphlet.

It was included in the thick folder when i picked up my koup. Walau...had a good laugh at it. Seems like every defect is considered 'normal'. Lidat might as well dun provide 5-yr warranty.

At the Kia Customer Lounge......not the Mitubishi Lounge.

If I remembered correctly, at the receptionist counter. If not at the PC area.

"Drifting to the left during driving is NORMAL" by CnC. I wounder who is the PIG HEAD who dare to make this comment. My 2.0A Forte also have this problem, complain to CnC but they try to rectifer but cannot. I give up CnC, rectifier it in IPOH workshop only RM30. Now sui sui straight straight liao.

also received it in the folder when i collected my koup. SE says good to read.. i thot got wat inside.. go home read and realise it's the list of problems which become normal..

wah! c&c so zhai? Anyone care to share this piece of paper? condensation inside headlamp is normal.. haha what is ABnormal? :/

got write crashing into wall also normal anot?

self-destruct windscreen normal as well?

hmm.. maybe they come to our forum and just copy and paste from the "Problems with your Forte" thread, then put everything experienced as normal? :O

woa, it makes me wonder so wad does the warrenty actually covers.. lol

if im not wrong the engine itself is already not covered, right?

The headlight condensation is not normal. When I did my LEDs at Nightzconcepts, Uncle Dave took out my headlights, blow dry and reseal. No condensation since then.

NOTED

Corgel wrote:got write crashing into wall also normal anot?

normal for one 'famous' person onli.....

i also got drifting to the left, told me normal. got abit better after the steering wheel was re-centered but still pull alot to the left. But bro RM30? i fixed mine for S$240. C&C tell u that its normal cos they cant fix it, they cant adjust it with factory parts.

apparently there are "forumers" who think that this is normal too. I think C&C infiltrated this forum alr man.

IPOH FORTE wrote:"Drifting to the left during driving is NORMAL" by CnC. I wounder who is the PIG HEAD who dare to make this comment. My 2.0A Forte also have this problem, complain to CnC but they try to rectifer but cannot. I give up CnC, rectifier it in IPOH workshop only RM30. Now sui sui straight straight liao.

Hi Bro, u got the address of the workshop in IPOH ? I might be going to Lumut on 30th Jan. Tks

Cypher wrote:Anyone noticed it? Had a quick glance at it and among the items stated as "Normal"

• Condensation inside headlight lens -> Normal.
  
• Driftting to the left while driving -> Normal.
  

And a few other stuff listed inside which I can't recall...

Are they trying to prevent us from claiming warranty for factory defect?

• Are they trying to prevent us from claiming warranty for factory defect ? -> Normal...
  

they have to give out the pamphlet. if not, there will be thousands of calls and hundreds of people flooding all the service centres.

oh, so it make sense to give out phamplets to "inform" customers that defects are "normal", do not come back to us? hmm... fishy..

you people are paying forte price and yet demand mercedes type of service and treatment. that's what they may be thinking

stomp it lor, see what they reply

forte3737 wrote:you people are paying forte price and yet demand mercedes type of service and treatment. that's what they may be thinking

mercedes type treatment? they must be kidding. so non-merc treatment to them = calling defects normal?

3737 oso say that the dashboard sound is factory defect..... asked him where he got his info... i dun think he answered.... now he saying that defects are normal.... i wonder why??????

JuanST wrote:3737 oso say that the dashboard sound is factory defect..... asked him where he got his info... i dun think he answered.... now he saying that defects are normal.... i wonder why??????

if the car dashboard fitted to the car is of gpood quality, there should not be any rattling noise. of course, one can highlight to CNC. at most CNC will take the dashboard apart to rectify it. but dashboard once taken apart will make more noise

btw.... what is merc service? and who demanded merc type service?

ya.la.... who want merc svc.. I want a roll royce.....

forte3737 wrote:

JuanST wrote:3737 oso say that the dashboard sound is factory defect..... asked him where he got his info... i dun think he answered.... now he saying that defects are normal.... i wonder why??????

if the car dashboard fitted to the car is of gpood quality, there should not be any rattling noise. of course, one can highlight to CNC. at most CNC will take the dashboard apart to rectify it. but dashboard once taken apart will make more noise

oh, so if C&C cannot fix things properly might as well don't fix right? Good point u have there. So if my engine blow, its normal also la. Moreover, if they take it apart, they may not know how to fit it back properly. Better don't fix. I ALSO "wonder" why u say these things that are so very similar to C&C, things like "its normal".

Someone should stomp this so called pamphlet.
Why give to owner when they collect their vehicle and not before they buy it?

eh but shouldnt factory defects be rectified? hmmm...

scarly leh read so many bad service from them... this problem cannot rectify that problem cannot rectify, this problem normal that problem normal....hmm even they give 10 years free warranty also useless lor

alf6901 wrote:scarly leh read so many bad service from them... this problem cannot rectify that problem cannot rectify, this problem normal that problem normal....hmm even they give 10 years free warranty also useless lor

i went twice svcs complain the same alignment issue... still the same prob arising after receiving the car.... bo pian giving up... he say "NORMAL" le... i think tis work is their SLOGAN

could anyone scan and upload for a laugh?

Camping here for the list to be upload.

So many items normal then can 5 years warannty. LOL

GPon wrote:

alf6901 wrote:scarly leh read so many bad service from them... this problem cannot rectify that problem cannot rectify, this problem normal that problem normal....hmm even they give 10 years free warranty also useless lor

i went twice svcs complain the same alignment issue... still the same prob arising after receiving the car.... bo pian giving up... he say "NORMAL" le... i think tis work is their SLOGAN

The truth is that they can't do anything about it right now. Moreover, using factory parts, camber is not adjustable, so they cannot even try to compensate using alignment. Effectively, they can't do squat abt this **** problem (plus the fact that they sure as hell won't give u a new car), so of course they tell u its normal.

BTW all fortes, koups and sorentos are now using ONLY hydraulic power steering. Electric power steering has been completely taken out. I am inclined to be suspicious abt this.

I really really think that not wanting my car to change lanes by itself in 2 seconds is considered wanting MERCEDES price service. I beg your damm pardon.

i think what kia want to say to kia owners is this: you are buying a kia, not mercedes. please do not expect mercedes treatment if you pay kia price.

forte3737 wrote:i think what kia want to say to kia owners is this: you are buying a kia, not mercedes. please do not expect mercedes treatment if you pay kia price.

biggest joke ever..haha

hello mister..i dunno for you maybe 50k is too cheap but i dont think is too much to ask for a decent after sales service..

3737,

how come u know what kia says?
u seem to know what is mercedes service... pls spell out..
oso what is kia service..... pls spell out...

then get the kia service be endorsed by kia....
see whether they agree that they shud be so lousy....

i wonder if it is kia or cnc speaking???

u seem to be very aligned with cnc speak....
defects are normal,
dashboard sound is factory defect so cannot do anything
since we buy a non-merc, we shud be happy with all the *****

and other not so nice things..
just because some1 dun wan to convert to opc immediately
that some1 do not deserve to buy a car.....


question? do u have a forte or a koup? if u have, pls join the mu.

JuanST wrote:3737,

how come u know what kia says?
u seem to know what is mercedes service... pls spell out..
oso what is kia service..... pls spell out...

then get the kia service be endorsed by kia....
see whether they agree that they shud be so lousy....

i wonder if it is kia or cnc speaking???

u seem to be very aligned with cnc speak....
defects are normal,
dashboard sound is factory defect so cannot do anything
since we buy a non-merc, we shud be happy with all the *****

and other not so nice things..
just because some1 dun wan to convert to opc immediately
that some1 do not deserve to buy a car.....


question? do u have a forte or a koup? if u have, pls join the mu.

of course, you are entitled to your own views. but if servicing at CNC really makes one unhappy, then i say go outside do your own serviving. no point going to cnc and then come here complain.

what cnc is saying is that factory defect also can sell.. no problem.. when we go down to showroom or roadshow, they will tell u.. hey, this car is good.. no problem.. see so many ppl buy.. but i wonder, do they distribute this pamphlets at the showroom and roadshows for future/potential customers? if not, why? are they trying to deceive? as for 3737, are you a kia owner or sales exec? cos by the way you are defending them, seems like they are paying u.. anyway, if u do not like the complaints that the forumers are giving, den you shud not enter the thread in the first place..

we are singaporeans.. we always complain.. sunny day too hot, rainy day too wet.. we will never be contented so live with it..

cboonh wrote:wah! c&c so zhai? Anyone care to share this piece of paper? condensation inside headlamp is normal.. haha what is ABnormal? :/

abnormal is us getting anything out of our warranty as everything is normal.. haha..

saw from another thread that if u bring ur own engine oil, if anything happen to your car, they will say warranty never cover..

i saw another saying that he wanna install something in his ride, ask the mech can or not, mech say cannot.. on the same day, he heard that another mech is offering to install the same thing in another ride but its under cnc "protection"..

so basically, if u do anything to your ride and you never pay cnc to do it, den good luck to u.. warranty dun cover.. haha.. wat a joke..

DarkPrince wrote:what cnc is saying is that factory defect also can sell.. no problem.. when we go down to showroom or roadshow, they will tell u.. hey, this car is good.. no problem.. see so many ppl buy.. but i wonder, do they distribute this pamphlets at the showroom and roadshows for future/potential customers? if not, why? are they trying to deceive? as for 3737, are you a kia owner or sales exec? cos by the way you are defending them, seems like they are paying u.. anyway, if u do not like the complaints that the forumers are giving, den you shud not enter the thread in the first place..

we are singaporeans.. we always complain.. sunny day too hot, rainy day too wet.. we will never be contented so live with it..

i an not related to the AD in anyway. please continue with your complains.

Hi forte3737,

If you are in the people industry, you should view the issues brought out by the customers as an opportunity for improve their product or service quality rather then to sweep it underneath the carpet and says "it's normal". It's not for you to decide whether it's normal or not, it's your "Customers". Convince or "brainwash" them if you can.

I believe we are not asking for "Mercedes" service level, just "Kia" service level. Having an execellent product is good, but having an execellent service is even better for Kia to penetrate into the local market converting the belief that Korean cars are inferior.

Food for thought if you are from cnc.

Have a good day pal.

Cheers

Teryau wrote:Hi forte3737,

If you are in the people industry, you should view the issues brought out by the customers as an opportunity for improve their product or service quality rather then to sweep it underneath the carpet and says "it's normal". It's not for you to decide whether it's normal or not, it's your "Customers". Convince or "brainwash" them if you can.

I believe we are not asking for "Mercedes" service level, just "Kia" service level. Having an execellent product is good, but having an execellent service is even better for Kia to penetrate into the local market converting the belief that Korean cars are inferior.

Food for thought if you are from cnc.

Have a good day pal.

Cheers

although i am not from cnc, i have seen customers being rude to the staff. they make a lot of noise and behave like kings. this type of behaviour is uncalled for. if you want people to treat you nice, treat people in a nice manner too.

i feel i have to speak up for cnc about this. as to whether cnc is carpet sweeping complains under the blanket, i think we all have a general idea of the bad image of cnc in this forum, so i shall not defend them from that angle.

3737, did you see how I talked to them? I was very nice, and so was the mechanic. Its just that he said 'its normal' nicely. But that's not the point right? i'm sorry, 3737, but this is not a "are C&C customers rude?" thread.

I understand where you are coming from, that some customers are rude, but defects are still defects. The agent has the moral (but sadly not sure if its LEGAL) obligation to fix it.

Telling customers that things are 'normal' is not the way to do things. Period. C&C needs to understand that pretending that problems don't exist do not make them go away. C&C can get away with doing this simply because they are sole agents. They say normal means its normal. Don't want C&C service? They'll void your warranty THAT YOU ALREADY PAID FOR. Want to fix the problem outside? They'll void your warranty THAT YOU ALREADY PAID FOR.

Is this right?

C&C, Do you all have a conscience?

If there are lawyers/friends of lawyers out there, please look into your books. Tell us if C&C are liable to external and independent audits on 'defect investigations'. Must representitives of agents declare their identities in forums? Can they pretend to be independents when they are not? Can anyone file a suit?

Moderators; is forte3737's IP captured? Can we investigate?

Man, somebody who can, do something.

I think there should be a distinction between "Common" and "Normal" here.

I have a copy of the pamphlet as well and from the various comments discussed here and in other forums, it seems that a lot of Forte owners experienced quite a fair bit of the problems which one would say is common.

However, for C&C to sweep everything under the carpet by saying that all these are normal - it definitely isn't so.

E.g.
Condensation in the headlight area - For my previous Mazda - Mazda Motor would rectify the problem by changing to a new set. That's because they recognise it as a defect and it ain't normal.

When it comes to Forte.. Common? or Normal? That's food for thought.

forte3737 wrote:

Teryau wrote:Hi forte3737,

If you are in the people industry, you should view the issues brought out by the customers as an opportunity for improve their product or service quality rather then to sweep it underneath the carpet and says "it's normal". It's not for you to decide whether it's normal or not, it's your "Customers". Convince or "brainwash" them if you can.

I believe we are not asking for "Mercedes" service level, just "Kia" service level. Having an execellent product is good, but having an execellent service is even better for Kia to penetrate into the local market converting the belief that Korean cars are inferior.

Food for thought if you are from cnc.

Have a good day pal.

Cheers

although i am not from cnc, i have seen customers being rude to the staff. they make a lot of noise and behave like kings. this type of behaviour is uncalled for. if you want people to treat you nice, treat people in a nice manner too.

i feel i have to speak up for cnc about this. as to whether cnc is carpet sweeping complains under the blanket, i think we all have a general idea of the bad image of cnc in this forum, so i shall not defend them from that angle.

since u are talking about ppl being rude to cnc ppl, are u by any chance related to any one of the cnc ppl? i just wonder why u are so defensive for them. ppl dont do things/ say thngs if it does not concern themselves.... so how and why are u affected?

live with it.. u are driving KIA not Mercs.. CNC cat. us between rich and cheapo!

our forum must stay united to against that point of thinking =)

say NO to stereotype!!